Frequently Asked Questions

  • How are nonprofits selected for the DonateNow program?
  • How much does the DonateNow program cost?
  • Are Network for Good transactions safe and secure?
  • Does my nonprofit need a merchant account to receive online donations using Network for Good?
  • Does my nonprofit need to comply with State Registration requirements in order to accept online donations?
  • Can nonprofits use the DonateNow service if they do not have a valid 501c3?
  • Are donors names kept confidential?
  • What credit cards can donors use when giving through DonateNow?
  • Can DonateNow process donations from international donors?
  • Are online donations tax-deductible?
  • Do online donors get receipts for contributions made through our DonateNow button?
  • How are online donation dollars granted out to nonprofits?
  • How can donors make recurring donations to my organization with DonateNow?
  • How can our organization offer "thank you gifts" or "premiums" to donors that give over a certain amount?
  • What kind of credit card fraud protection is built into DonateNow?

 

How are nonprofits selected for the DonateNow program?

To get started with DonateNow, complete an online application.

 

How much does the DonateNow program cost?

Organizations pay a one-time set-up fee for the DonateNow service, a flat monthly fee, as well as a percentage of each donation to cover administrative costs and credit card processing charges. Please visit our pricing page for details.

 

Are Network for Good transactions safe and secure?

Yes. We use Secure Sockets Layer (SSL) technology to encrypt all data submitted to and from our site over the web. SSL renders donors' personal information, including credit card numbers, virtually unreadable to anyone who intercepts it. SSL is supported by all major browsers, including Microsoft Internet Explorer and Netscape Navigator. (To find out if your browser is connected to a secure transaction server, look for a solid gold key in the lower right-hand corner of a Netscape browser. For a Microsoft browser, look for a locked padlock.)

 

Does my nonprofit need a merchant account to receive online donations using Network for Good?

No. Network for Good processes all online credit card transactions for nonprofits who use the DonateNow service.

 

Does my nonprofit need to comply with State Registration requirements in order to accept online donations?

Internet regulations are being debated throughout the fifty states and at the national level. At present, more than forty states require nonprofits to be registered. Nonprofits that solicit donations in a given state may be required to register as a charity in that state. While Network for Good is a registered charity in all requiring states, we recommend that you also seek professional advice for your unique situation in complying with applicable laws governing charitable appeals in the respective states.

 

Can nonprofits use the DonateNow service if they do not have a valid 501c3?

Yes. In order to use the DonateNow service your organization will need to have a Fiscal Sponsor that has a valid 501c3 status. Your Fiscal Sponsor will receive your donation payments on behalf of your organization and disburse the funds to your organization after they have been received from Network for Good. To signup using a Fiscal Sponsor, please have your Fiscal Sponsor mail or fax Network for Good a letter stating that they have agreed to act as your organization's sponsor.

 

Are donors names kept confidential?

Network for Good never sells, trades, or rents donor information, and our site has strict security measures to prevent the loss, misuse, or alteration of donor and donation data. Additionally, you can give your donors the option to give anonymously to your organization.

 

What credit cards can donors use when giving through DonateNow?

Network for Good currently accepts donations made using Visa, MasterCard or American Express.

 

Can DonateNow process donations from international donors?

We can accept international donations but on occasion there are issues associated with the cardholders bank where they do not provide card security code (CSC) verification info which may cause the donation to fail.

 

Are online donations tax-deductible?

Network for Good is a 501(c)(3) charity and all contributions made through the Network for Good DonateNow program are tax-deductible to the extent permitted by law.

 

Do online donors get receipts for contributions made through our DonateNow button?

When a donor makes a contribution and the credit card is verified, a tax receipt is automatically emailed to the donor acknowledging the contribution for tax purposes. This email also thanks the donor for their contribution and includes your thank you message.

 

How are online donation dollars granted out to nonprofits?

At the end of each month, Network for Good will send your organization a single check for the aggregate amount of your monthly donations.

 

How can donors make recurring donations to my organization with DonateNow?

DonateNow gives nonprofits additional options when conducting fundraising appeals with individual donors. Donors will be able to select a monthly or quarterly gift schedule, and will be able to log into the DonateNow system to modify credit card information or their gift schedule. We offer some code so that nonprofits can add a link from their web site to the Network for Good site so that donors can modify their recurring donation.

 

How can our organization offer "thank you gifts" or "premiums" to donors that give over a certain amount?

DonateNow will handle all the details of setting up a premium, and sending the correct receipt to donors. DonateNow will also allow you to display images of your thank you gifts.

 

What kind of credit card fraud protection is built into DonateNow?

With DonateNow we've improved the fraud protection at the time the donation is made. This is in response to our concern about credit card fraud which continues to grow in the Internet. In particular, we verify credit card donations by requiring the "Card Security Code," a three-digit code on the back of most cards.

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