Last year, Network for Good customer Collective Action for Safe Spaces (CASS) had a great #GivingTuesday campaign and won our prize for Best Social Campaign. The organization raised more than $17,000, came in fourth on our leaderboard for number of donors, and exceeded its original goal by 43%.
Because I experience and witness street harassment in Washington, DC, I can see the immediate importance of CASS’ mission. CASS mobilizes the community, through online and offline activism, to end public sexual harassment and assault in the DC metropolitan area. The campaign caught my eye and I was inspired to donate to it on #GivingTuesday. After I became a donor, I was delighted to receive some of the best post-donation communication ever! CASS has become one of my favorite nonprofit customers that we serve in DC.
Because CASS had such great success on #GivingTuesday 2014, I wanted to do a Q&A with Zosia Sztykowski, the nonprofit’s executive director, to find out how they put together an amazing campaign with just one paid staff member.
How did you plan and set goals?
Zosia Sztykowski: We set a very ambitious goal for our end-of year-campaign—triple what we had done in the previous year—and based on our experience, we knew we’d have to get a strong start on #GivingTuesday for that to work. #GivingTuesday and New Year’s Eve are always the best giving days for us.
How did you reach out to donors before, during, and after?
ZS: We started reaching out to donors four weeks in advance with soft touches via email. A week or two before, we gave all of them a call and asked folks to pledge. During the campaign, we reached out via email and social media. Afterward, everyone who donated received a special thank you email and a handwritten card.
What surprised you the most about #GivingTuesday?
ZS: It’s amazing how generous everyone is even when every other organization is asking for donations at the same time. There’s something very touching about that. It really is a day about giving in the broad sense of the word. In 2014, we managed to quadruple what we raised in 2013 on #GivingTuesday because of this generosity.
What is the number one piece of advice you would give to nonprofits doing #GivingTuesday for the first time?
ZS: Plan, plan, plan. Read about others’ successful strategies. Get your emails and your social media materials ready well in advance. Know that you’ll need all hands on deck on #GivingTuesday. Have a schedule—but be prepared to throw it out the window if you come up with a better idea at the last minute.
How did you manage it all with very few paid staff members? CASS only has one paid staff member, right? And how did you make sure volunteers followed through with their commitments to help make it great?
ZS: Yup, just one—me! Needless to say, I had some pretty serious tunnel vision going in late November/early December. But our volunteers are one of our strongest assets. They get the word out and solicit people in their networks. Every time we run a campaign like this, we don’t just reach multiples of our dollar goal, we also multiply the length our donor list, and I think this is directly attributable to our grassroots strategy. If a volunteer team is well organized and engaged—trained, prepared with all the materials they need, and knowledgeable about the organization and its fiscal needs—then they will follow through. Better yet, they’ll make it fun. It’s really about starting a conversation with volunteers that continues throughout the process.
What will you differently this year?
ZS: We’re planning to reach out to more big donors way in advance to build a lot of momentum for #GivingTuesday.
Thank you, Zosia, for sharing these details with us! If you want to put on a great #GivingTuesday campaign in 2015, we can help. Sign up to get Network for Good’s #GivingTuesday resources sent directly to your inbox.