Donation History: Frequently Asked Questions

Why did I get this email?

You received this email because you made a donation through Network for Good’s website, through a charity’s website or through one of our partner sites, such as the Capital One No Hassle Giving Site, Charity Navigator, or CrowdRise. Network for Good is the charitable giving website that processed the donation(s) you made  As a convenience at the end of the year, Network for Good sends your donation record for easy year-end giving or a reminder that you can give again through one of our partner sites before the end of the year so that your contributions will be credited to the current tax-year.

Who is Network for Good?

Network for Good is a social enterprise that makes it easy for donors to support any charity, anywhere online and that helps nonprofits raise funds for their missions through simple, affordable and effective online fundraising services, including donation processing and email outreach tools. Through partnership with corporations, Network for Good enables charitable giving solutions on company websites like this one. Network for Good’s Donor Advised Fund is a Better Business Bureau Wise Giving Alliance accredited charity that has processed over $1 billion in donations for more than 100,000 nonprofits since its 2001 founding by AOL, Cisco and Yahoo.

How are donations processed?

Donations are processed by Network for Good, a Better Business Bureau Wise Giving Alliance accredited industry leader in processing online donations. Network for Good, in technical terms, is a “donor-advised fund,” a 501(c)(3) organization that collects contributions from donors and distributes such contributions to 501(c)(3) organizations in good standing with the IRS recommended by you, the donor.

How do I know that my donation is secure?

We take the issue of donor security very seriously. Network for Good wants only the best for you, so we use industry-leading Secure Sockets Layer (SSL) technology to keep personal information as secure as possible. Network for Good also helps protect your information by only working with partners that provide a secure and safe environment for credit card donations. The secure portion of the donation processing happens within the frameset that accepts credit card information. If you click within this portion of the page, the padlock icon should appear in your browser.

Want to know more about privacy and security? Read more in our community.

How does Network for Good protect my privacy?

Network for Good respects and protects your privacy. Network for Good will never sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. With your permission, your name and contact information will be provided to the charity you supported through Network for Good. If you do not wish share your name and contact information with the charity you supported through Network for Good or you choose to make your donation anonymously, Network for Good will not share your name or contact information.

Network for Good’s website uses industry standard security measures to protect against the loss, misuse and alteration of the information under its control. All information is stored in a secure database. You can read our full privacy policy here:

Why aren’t all my donations listed in the email?

If you have received a version of the email that lists out your donation record, we only have ability to list your most recent donations within the body of the email. That represents the 5 most recent donations you made year-to-date. You can always access your full donation history at If you need to login to see donations you made through the Capital One No Hassle Giving Site you can do that at

NOTE: If you have made donations on a specific charity website that is not showing up in the donation history where you have logged on at Network for Good, you can go to the donate page of that charity’s website (the URL will look like this:

Is my donation tax deductible?

Your donation to a 501(c)3 charitable organization is 100% tax deductible.

Network for Good provides an electronic receipt at the time of the donation. Both the receipt you see onscreen at the completion of the donation process and the e-mail you receive shortly thereafter meet all IRS requirements as a record of donation. If you are asked to provide a paper receipt for IRS purposes, please print out a copy of your email receipt or submit a request for a duplicate receipt.

How do I log in/update my account, recurring donations or credit card?

For donations made on, and/or Charity Navigator, you can change the amount, frequency, and/or billing credit card of your recurring contribution at any time. To edit your recurring donations, visit

For donations made on the Capital One No Hassle Giving site you can change the amount, frequency, and/or billing credit card of your recurring contribution at any time by logging into your profile here (

What payment options are there for my donation?

Donations on, and Charity Navigator can be made using a Visa, MasterCard and American Express credit cards or PayPal.

Donations on the Capital One No Hassle Giving Site can be made using a Capital One Visa, MasterCard and American Express credit cards.

How do I get a tax receipt for past donations?

Network for Good issues tax receipts at the time of donations. If you are looking for a duplicate receipt for one or more of the donations you made this year, you can contact us at anytime via email at [email protected] and request to have receipts re-sent to you.

I’m not in the Eastern Time zone. Why do my donations say Eastern Time – and how late can I make donations to be counted in the current tax year?

All donations must be made by 11:59 pm on December 31st to be counted for the current tax year. Because Network for Good’s servers are located on the East Coast, donations are time stamped as such. However, if you are in a different time zone, the email containing your donation receipt should be time stamped according to your location. That, combined with your billing address, should allow you to count the gift in the donation year you intended (assuming you make the donation before 11:59 pm in your time zone).

When will a charity receive my donation?

Network for Good sends payments to nonprofits on the 15th of each month that include all donations made in the previous month. For example, donations processed in December will be paid on January 15th.

I still have questions, who can I contact?

Please contact our Donor Solutions team at [email protected] and someone will respond as soon as possible; it should be within 24 hours – we’ll be working hard, especially on December 31st, to try to ensure that every donation gets through.

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