From arts marketing to politics to advocating for women in science, Liz Ragland has spent her career working for nonprofits. In her role at Network for Good, she currently manages all customer-facing communications.
“We have some very passionate customers who do amazing work. I love learning about them.”
Q&A with Liz Ragland, Customer Success Marketer
What do you do at Network for Good?
I work with our Welcome Team to ensure that the communications to customers align with the goal of getting the customer onboarded quickly, as well as the Champions Team to guarantee that their ongoing trainings and customer conversations are productive and succinct. I also help our Customer Solutions Team with updating our Knowledge Base with product information and assist the Product Team to make sure that language inside the product is customer-friendly. There’s more to my day-to-day than just that but in a nutshell: customer communications.
What is your experience with nonprofit organizations?
I did marketing, graphic design, and a little bit of development work for a theatre in Seattle, Washington, and then I worked on a political campaign, before moving to D.C. Before joining Network for Good, I consulted with an organization that focuses on the aging Hispanic population in America and contracted for the Association for Women in Science, which ensures that women in STEM are represented and have a seat at the table.
What attracts you to nonprofits?
From a very early age, I was taught the importance of service-learning and doing good in the world. In my family, a lot of people have vocations, they feel a sense of calling or purpose in their jobs. I knew that I wanted to do something with my communications degree that would benefit other people. I consider working with nonprofits, and working at Network for Good, more of a vocation than just a job or a career.
What do you enjoy doing outside work?
I have a six-month-old baby, so taking care of her and being with my family takes up a lot of my time, but I also really like my book club, which I’ve been in since I moved to D.C. It’s a group of amazing women who support each other. I also stay involved with my sorority, Alpha Chi Omega, as an alumna and am an active member of my church here in D.C. My husband and I are avid movie-goers and we root for both the women and men’s U.S. National Soccer teams.
Dream vacation? Burlington, Vermont, in the summer when there aren’t a lot of people around. Lake Champlain is just gorgeous.
Most recent book read? Boom Town by Sam Anderson.
Last movie seen in movie theater? Avengers Endgame
Theme song? The Parks and Recreation theme song. It’s so chipper and happy and approachable.
Favorite color? Yellow. It’s bright and sunny and makes me smile.